Two more or less unusable lawn chairs. Break out the 409.
Is that a moldy grate? Ewww.
I get the idea. Let’s see how her real estate agent responded to her litany of complaints.
I am in receipt of your email and have discussed the condition of the rental property with the owner and the cleaning company.
The owner has stated that although she is very sorry that the property was not in perfect condition, as this is August and many guests have been in the property, the issues could have been resolved by sending the cleaning company back and a maintenance person over to handle these problems and would not take more than a half hour to address.
The guest survey before your stay and after your stay reported that the property is in very good condition. I went over and looked at the property as well and as your pictures noted there were items that needed to be addressed but nothing that would constitute you walking away from this rental. I am very sorry but no refund will be given.
In other words, no.
I’m really not sure about this one.
On the one hand, the real estate agent had no business offering this property even if it was the middle of a busy summer. Even if Knight is exaggerating about the condition of the condo, it’s clear that it needed cleaning and maintenance. If it were a hotel, the health department would have probably shut it down a long time ago.
But the real estate agent is correct about one thing. Why not give them the opportunity to address the condition of the rental right then and there? Also, Knight and her family stayed in the unit a night, so a full refund is probably asking for too much.
I’m not sure if the agent handled this one right. She could have offered at least an apology (beyond, “I am very sorry but no refund will be given” which isn’t a real apology) and she could have offered Knight a discount or voucher for a future rental. Instead, she essentially told her to take a hike.
That sucks. Although I can’t advocate for a full refund, which is what Knight wants, I still think this could have been handled better. Do I get involved, and if so, what should I ask the agent for? Or, does Knight’s laundry list of complaints add up to nothing, and should she have just stayed at the property?
(Photo: Not a picture of the actual condo by JA Creative/Flickr)