Carnival Cruise Line Customer Service Contacts

Call (877) 885-4856.

Call (800) 764-7419 or email [email protected].

Monday to Friday, 9 a.m. to 10 p.m.; Saturday to Sunday 9 a.m. to 6 p.m. Eastern time

You can cancel your reservation with Carnival Cruise Line, but the rules vary based on your booking and how close you are to the sailing date. Here’s what you need to know:

1. Before final payment: If you cancel before making your final payment, there’s usually no penalty unless you’ve booked a specific promotion with a non-refundable deposit or fare.
2. After final payment: Once you’ve made your final payment, there may be penalties for cancelling, and these penalties increase as the departure date gets closer.

Here are some specific cancellation policies for different promotions:

• Early Saver: The deposit is non-refundable once you’ve made the booking. If you cancel before the final payment due date, you’ll get a future cruise credit for the deposit amount minus a $50 USD per person service fee.
• Super Saver: The deposit is non-refundable once you’ve made the booking.
• Pack & Go: The entire fare is non-refundable once you’ve made the booking.

If you booked directly with Carnival, you can check if your booking has cancellation penalties by logging into your carnival.com profile. If you booked through a travel agent, you’ll need to contact them directly.