Remember “no waivers, no favors,” the onerous post-9/11 policy that prevented airline employees from bending the rules? You’d think that with the advent of new baggage fees, we were looking at a sequel to the “no waivers” policy. Not so.
Checked baggage fees can be refunded under certain conditions.
The most common reason? When an airline misplaces or loses your luggage. I’ve heard from several passengers who have told me that a refund of the $15 first-checked-bag fee is offered, no questions asked. As well it should.
Another time you can expect your money back is when there’s what I call a codeshare confusion. It’s what happened to Steve Janusz, who made a reservation on Delta Air Lines for fly from Minneapolis to Denver recently. At the time, Delta didn’t charge a fee for the first checked bag.
When we checked in at the airport in Minneapolis we were told the flight had been changed to a Northwest flight and we needed to check in at the Northwest counter.
Northwest charged us each $15 for checking a bag. The Delta agent told us to check with Delta customer service after our trip to get reimbursed for checking our bags.
He did, but Delta offered a $25 voucher instead of a $30 refund he’d been promised. I recommended that Janusz contact a customer service manager at Delta asking the airline to reconsider. The result?
I was able to contact Daiquiri Gleaves via email at Delta and received a phone call from Dorothy Sellers. She worked with me to get a check for $30.
I’m sure there are other reasons airlines are refunding their $15 baggage fee. Have you run across any others?