Absurd: your airline ticket costs $60; your baby’s ticket is $1,280

Look up “absurd” in the dictionary, and you ought to find Lily Poon’s incomprehensible ticketing experience with United Airlines. The carrier charged her just $60 for her ticket. But it wanted more than 20 times that amount for her infant son’s fare.

How did it come to that?

Poon redeemed frequent flier miles for two business class tickets from Denver to Hong Kong. The total cost to her was $60 per ticket. United wanted $1,285 — 10 percent of the business class fare — for the lap child.

The Infant will be sitting on my lap. Unless the flight attendant is going to change his diaper and the airline will provide him formula and baby food, there is no way they can justify charging me $1,285 for a flight. An economy ticket for an adult is $1,300.

I have asked the airline if I could buy him an economy ticket and let him fly in my lap in business, they said no. If they did let me do that, then I could at least check two more pieces of luggage. I have tried to contact customer service, I get routed back to India. I have sent an email, no response.

Now, Poon isn’t just some tourist. She’s been a United frequent flier for two decades. I suggested she contact someone at a higher level at United, which she did.

A United representative called her a day later and reiterated its “no.”

This is a policy they’ve had in place that they will charge 10 percent of whatever cabin that the parents are in. She is not willing to budge as this is “not negotiable” and it is what it is.

She did say that she agrees that this is strange but that the policy has been in effect for a very long time.

United offered Poon a $300 voucher to “offset the cost” of baby’s ticket. But that’s not enough for Poon.

You don’t need me to tell you that this pricing policy is a little ridiculous. At the very least, United could have offered the Poons an option of cashing in some miles to let baby fly.

As it stands now, Poon won’t travel with her son. It’s too expensive.

  • TonyDp

    Another absurd case from United Airline.

    We bought three economy tickets two weeks before travel time each for $780, and wanted to buy an infant ticket. UA said we must call customer service to book the infant ticket. We started to call the customer service since then for two weeks. Every time, we spent 30-60 minutes listening their music. No one showed up to answer our call. Last day before the travel time, we decided just to wait on the line as long as we can. After about one and half hour, someone eventually answered the call. Told us, the ticket price for our infant is $989!!! The price is so high because they only sell first class ticket at that time. so, 10% plus fee would be $989. The infant will not be assigned a seat but sitting on our laps, and his ticket price is $200 more then our adult economy ticket!!!

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  • Mary M

    United should require children over the age of 1 to be in their own seats and charge them full fare, just like everyone else. My spouse had the unfortunate experience of being sandwiched next to a very large woman with a very large nearly 2 year old on a recent flight. The mother allowed this child to kick, rub food on, climb on, and pull hair of my spouse. Child was out of control brat and mother thought its behavior was cute. Passengers should not be placed in the position of asking a passenger to control her child or be tortured for an entire flight.

  • Raven_Altosk

    I deal with these useless parents by playing a very violent anime on my laptop. They usually want the child so far away from what’s on my screen, they are forced to contain their kid.

    If the kid sitting next to me is a good egg, I watch something like “How to Train Your Dragon” and offer headphones with a splitter. Bad parents? No, they get violent anime.