Shelia Oxsher was a no-show for her Trafalgar tour to Europe — at least according to her tour operator.
She sees it differently. She’d paid in full for the trip more than a year ago, showed up to the airport on time, but then had her flight to London canceled.
Trafalgar is making us forfeit 100 percent the cost of the trip. They expect my husband and I to walk off the price we paid of $7,697.
I recently retired and this was a planned dream vacation. I was assured I had all the coverage by the AAA rep. My husband and I were emphatic: We wanted all the coverage in case something would happen.
Interesting scenario. Trafalgar’s terms are pretty clear. Don’t show up on the day of your tour, and you lose everything.
Technically, the Oxsher were no-shows. But if they were, they should have been covered by the travel insurance their AAA agent assured them they had. It didn’t happen that way.
AAA sent me the papers to fill out the insurance form for only what they want reimburse us — around $500. I placed the full amount of the insurance papers. We came to the office insisting we have full coverage.
The real question is: Where does a traveler’s responsibility end an agent’s begin? If I buy a two-week European tour through an agency and ask for “full coverage” then whose responsibility is it to make sure the coverage is “full”? Mine — or my agent’s?
While it’s true that Oxsher should have read their policy carefully before buying, it is also true that she turned to a professional for advice. And that advice ended up being not-so-sound, according to her.
I contacted AAA on her behalf. Yesterday, I heard back from her.
AAA/TRAFALGAR reps are going to reschedule my trip in August. I cannot thank you enough for the calls you made. I thought I was out totally with no hopes of making this trip.
I’m happy to help. And I’m glad AAA and Trafalgar came through in the end.
(Photo: Ugg Boy/Flickr Creative Commons)