“It’s like Ritz-Carlton on steroids,” Kari said after we checked into The Peninsula Beverly Hills.
She was right.
In just the few minutes since we’d arrived, we experienced a few of the things that set this luxury resort apart from the rest, including the über-personalized service (there’s a personal assistant assigned to you for the duration of your stay) the fingertip bedside controls that regulate temperature and mood-lighting, and and the over-the-top amenities, like the monogrammed pillowcases.
Not that we’ve never seen anything like this. We have, here and there. Terrific service can be experienced at a bed and breakfast, a one-star, a five-diamond. The hotel industry has no shortage of amenities — some good, some totally unnecessary.
But no one puts it all together quite like The Peninsula.
Here are a three luxury hotel secrets perfected by this resort:
✓ We’ll do it your way. When we checked in, a receptionist asked us when we wanted the room cleaned and when we preferred turndown service. If you think the average hotel is too big to offer that level of customization, think again. At 196 guest rooms, The Peninsula is no small resort.
✓ Your secret’s safe with us. Discretion is a word that’s used a lot. (The villas have “discreet” entrances, and guests are promised complete confidentiality at the hotel. I don’t know how many Peninsula guests actually crave anonymity; it seems to contradict the very thing that defines Beverly Hills: celebrity. But discretion may just be another way of saying we’ll make you feel special.
✓ The little things matter. Of all the creature comforts, the one that impressed us the most was (drumroll, please) … the towels. They are incredible. Oversized, soft, fluffy and there are more of them than you’ll ever need. I can’t remember the last time I didn’t have to ration towels (two to a kid). Not here.
I haven’t experienced anything like this since checking into the Wheatleigh a few months ago. Looking at my schedule, I don’t expect I’ll see anything like it again for a while.
A word or two of advice: Although The Peninsula is child-friendly, it wasn’t built with kids in mind. The guests here value peace and quiet and discretion, so if you’re thinking of checking in with children, particularly young ones, do have a talk with them about being on their best behavior.
We did. It didn’t really work.
Also, this isn’t a DIY kinda place, which is to say, you have to accept having someone carry your luggage or help you out of your car, or really, do anything. (We are do-it-yourselfers, and we really had to let go.)
If you can live with that — and I know, it’s a hardship! — then the Peninsula is something that must be experienced.