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E L L I O T T' S TRAVEL NOTES
Travel news, opinion and analysis

May 7, 2004

TIA: Finally Upbeat About Tourism
 Even with gasoline prices at unprecedented levels, Travel Industry Association (TIA) President William Norman is optimistic for the first time in three years that tourism is on the rebound in the United States. "This is the first year -- and I've been reluctant to do this -- that I'm ready to talk about the tourism industry recovering," he told The Salt Lake Tribune before giving the keynote address Thursday afternoon at the opening session of the Utah Tourism Conference. Salt Lake City Tribune | Posted 6:30 a.m.
<-- TIA forecasts strongest travel since 2001

• We want to believe it's over. We want to believe that the visitors are coming back (trust me, as someone who lives in a tourist town, I know how badly we want it). But as long as security fears remain, I think the visitors will stay home. I hope I'm wrong. Send us your comments.

Hawaii is Tightest Hotel Market in US
Hawaii led the nation with 80.1 percent hotel occupancy for the first quarter of this year, toppling incumbent New York, according to reports from the national firm Smith Travel Research LLC and the local firm Hospitality Advisors LLC. The state also led the nation with $122.40 revenue per available room. New York, Miami, Phoenix and San Diego finished in the top five for both categories. Record visitor arrivals from the U.S. mainland and a stronger Japanese market helped state hotels regain the top spot, said Joseph Toy of Hospitality Advisors. Pacific Business News | Posted 6:45 a.m.

More Passengers Complain About TSA
 Forget crummy snacks, rude agents or lost bags. Travelers these days have far more gripes about airport security than they do about airline service, according to a monthly government report. In March, the government got four times as many complaints about security as it got about all U.S. and foreign airlines, travel agents and tour operators combined, the Air Travel Consumer Report shows. The monthly report by the U.S. Transportation Department tracks airlines' on-time performance, baggage handling record and consumer complaints filed with the federal agency. One new feature is a tally of complaints to the Transportation Security Administration about security personnel and baggage screening. Cox New | Posted 7 a.m.
-- AP: Passenger increases may lead to delays

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• And finally ... word is that yet another survey is about to be released suggesting that while the TSA is polite, it's ineffective. No surprise there. Posted 7:10 a.m. | Send us your comments.

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