10,780 apologies

By | September 11th, 2013

mtkang/Shutterstock
mtkang/Shutterstock
10,780.

That’s how many emails you’ve sent me since Jan. 1. It’s 2.4 GB worth of feedback, problems, story tips and criticisms I didn’t see — until today.

Thanks to a mail server glitch, any messages sent to chris@elliott.org were deposited into a queue, where they remained, unread and unanswered. (I use another address, elliottc@gmail.com, which experienced no outages.)


How did it happen? It’s really hard to say. My webmaster has assured me that all the emails were being forwarded to my primary address, and had received a verification from his Google Apps account. Apparently “verified” doesn’t actually mean verified to Google.

(For those of you who are wondering if anyone warned me my email wasn’t working, they did. Repeatedly. But for some reason, Google always forwarded my own test emails to me without a problem, leading me to believe the problem was on the other end. Thanks, Google!)

Over the next few days, I’ll be responding to each email, offering my personal apology and asking if there’s anything I can do to help. I’ll assure them that I wasn’t ignoring them.

Not to belabor the point, but I read every email I receive. I respond to all of them.

For future reference, I have a form on my site that always gets to me. If for some reason I don’t respond to an email, use the form or call me directly at (202) 370-7934.

I’m sorry for the breakdown. It won’t happen again.



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