Patricia Sweeney says she suffered multiple bug bites on a recent Delta Air Lines flight from Atlanta to New York. “The bites were most likely bed bugs or fleas,” she says. “I had a severe reaction to them and developed an infection.”
It’s not your imagination. Congress seems to be paying closer attention to travelers’ welfare.
“I’m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.
When it comes to airline fees, there’s no shortage of outrage. The simple mention of the word “ancillary” or “surcharge” in a story is enough to draw hundreds of comments.
When the hot water doesn’t work in your hotel room, you call the front desk and with any luck, it gets fixed. But what if you’re in a rental apartment?
One moment, 8-year-old Brent Midlock was swimming in a shallow saltwater pool at an all-inclusive resort in Playa del Carmen, Mexico. The next, he was gone.
Ground transfers are supposedly included in Robert Brown’s Viking River Cruise. But he supposes wrong, and now he’s being asked to pay extra for them. Is that right?
At nearly seven hours, US Airways flight 901 is one of the longest domestic nonstop flights. And Arthur Berkowitz knows how long it takes to get from Anchorage to Philadelphia down to the minute. That’s because he says he had to stand for most of the flight when he returned to Philly last July.
