FAA bill offers a mixed bag for air travelers
It looks as if the Federal Aviation Administration reauthorization bill can fly, after all.
It looks as if the Federal Aviation Administration reauthorization bill can fly, after all.
If you have a seat on a plane, shouldn’t you also have a seat assignment?
Something happened to Steve Mukherjee on his recent flight from Accra, Ghana, to Washington — something that even to this day makes him “sick to my stomach.”
Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?
Chris Benzinger has a problem with National Car Rental. The company sent him a surprise repair bill, but it isn’t telling him what he did to deserve it.
It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”
Remember when the TSA accidentally published its passenger screening manual online a few years ago? Well, in light of this week’s events, which call into question the agency’s basic operating procedures, I’m not waiting around for it to do that again (although it probably will).
When Jessica Kamzik’s father was diagnosed with stomach cancer last summer, there was no question about what she had to do. Dad’s prognosis was “grave” — the doctors said he probably wouldn’t make it to the holidays — and, “as any loving daughter would do, I immediately cancelled our vacation to stay closer to him,” she says.
he tragic sinking of the Costa Concordia cruise ship last week is leaving a line of worried passengers in its wake. Betty Westbrook is among them. The retiree from Allen, Tex., called me hours after the ship sank off the Italian coast, hoping that I could help her. “What are my chances for a refund?” she asked.
Mita Upadhyay has a “Catch-22” problem with a visa, but British Airways wants $500 to fix it. Is that good customer service — or a hard lesson learned about having the right paperwork?