Search Results for: sandals complaints

When tragedy struck Kent Schroeder tried to cancel his Sandals trip to Jamaica. If he can't get a refund, can he at least give the trip away?

Sandals will not let me cancel my trip. Can I give it away?

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Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. Then tragedy struck and his wife unexpectedly died. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldn’t allow for a refund — even under the terrible circumstances.
 
But why wouldn’t Sandals allow the grieving widower to give the trip away to his daughter? That’s what Schroeder wants the Elliott Advocacy team to find out. 

Sandals Customer Service Contacts

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Sandals Resorts owns and operates about a dozen resorts in the Caribbean. The all-inclusive resorts, located in Antigua, the Bahamas, Jamaica, and St. Lucia, cater to couples and offer such upscale amenities as gourmet dining, spa services, scuba diving and golf.  The company additionally owns Beaches resorts that cater to families. The company was founded in 1981. It has a customer responsiveness rating of 3 out of 5.