Are “unpublished” hotel reservations too hard to cancel?
Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?
Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?
Kim Gandy is an experienced traveler, and she she’d like to think she wouldn’t fall for a scam. But when she tried to book a rental car through Hotwire recently, she thinks she may have been duped.
Barbara Jamison cancels her window order on time, but her company wants to charge her anyway. Is she out of luck?
Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.
As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Me.
It started like it always does, just a few moments before I arrived at the airport. Except this time, the symptoms felt exponentially worse.
When John King’s mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?
There isn’t much Val Maswadi and Southwest Airlines can agree on.
Linda Brown-Westmoreland’s phone is suddenly disconnected. Comcast promises it will fix the problem fast, but it doesn’t. Is she out of luck?
Maybe I got it wrong when I concluded that car rental companies are just trying to help customers by offering “optional” toll payment services with their cars.