So you have a screen shot of your Expedia booking — so what?
One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.
One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.
If you didn’t know any better, you might think that the airline industry crossed yet another line just before the Memorial Day holiday, the traditional start of the busy summer travel season.
Renata Fidman’s outbound flight is delayed because of mechanical problems, so is her return flight. The compensation? A form letter and a few frequent flier miles. Is it enough?
Just in case you thought my recent critique of the car rental industry’s damage claims practices was over the top — and I assure you, it wasn’t — let me introduce you to Jonathan Kiluk.
Last month, I reported on the possible re-emergence of energy fees in the hotel industry. Today, I have some good news for you — and an update from the hotel that allegedly charged the fee to one guest.
Rachel Meredith’s account of her honeymoon reads like a script from a National Lampoon’s Vacation movie — minus the funny.
It was supposed to be a vacation of a lifetime for Jane Gray — a trip from Southwest England, where she lives, to Maui.
John Mica is sounding the alarm bells about “another TSA meltdown.” In a vaguely worded press release issued late Friday, the Florida congressman, who chairs the committee that oversees the airport screeners, warned of a “dramatic meltdown of TSA operations” at an unnamed Florida airport.
Perrito is a 4-year-old terrier from Yelapa, Mexico, who’s proud of having made it to “El Norte” with his human companions, Raoul and Baerbel Schuhmacher. At least that’s what his Facebook page says.
Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.