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Your New Year’s travel resolution? Don’t be a jerk

Here's a New Year's resolution we can probably all agree on: Don't be a jerk when you're on the road.

Oops! Wrong inaugural rate at the Capitol Hill Hotel Washington D.C.

Faith James likes to think of herself as a “pretty savvy traveler” but when she planned to attend the presidential […]

Uh-oh! My Expedia coupon had a little accident

The $50 Expedia coupon the agency promises Viola Wilson doesn't arrive in one piece, and when she asks for a replacement, it sends her coupons. Shouldn't it be sending her another card?

Happy New Year! So where are you going in 2013?

Here’s wishing you a very happy and adventure-filled 2013. We shot a little video of the Elliott family and our […]

Is this a scam? “American Airways” just sent me a check for $1,298

American Airways just sent me a check for $1,298. How generous of them. But hang on a second … American […]

Is DirecTV guilty of “false advertising”?

When Caren Rickert switches from Comcast to DirecTV, she's unhappy with the service. But switching back may cost her $460, even though she's only had DirecTV a few days. Is that fair?

Guests who want it all and the hotels that pander to them

From time to time, I get an email from one of you that makes me want to say, "That's ridiculous!"
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