Quantcast

Thanks for another awesome year!

It's been another year -- another awesome year -- and we can't believe it's already over.

New rules for airline fees are a partial victory for travelers

If airfares confuse you as much as they confuse me, then I have some good news: Several new rules are going to make it easier to calculate the total cost of a ticket.

Hey, where did this resort fee come from?

When William Pou reserves a room at the Walt Disney World Swan and Dolphin Resort using his frequent-stayer points, he's surprised by a $10-a-night resort fee, disclosed only after his room is confirmed. What's more, he's told the fee is required by state law. Is it -- or is he owed a refund?

No compensation for Alitalia bird ingestion

Paul DiFeterici's recent Alitalia flight from Miami to Rome was delayed by seven hours. "We were given a paper with information to contact Alitalia customer relations for compensation," he says. He tried calling and writing to the airline, but no luck.

Amazon offers fastest holiday purchase refunds, study says

The returning of gifts is almost as time-honored a tradition as Christmas itself.
By |December 28th, 2011|OYS|4 Comments|

Airline passengers go to war over bin space

If mentioning the word “overhead bin” doesn’t raise your blood pressure, maybe you haven’t flown recently.

Are Air Berlin’s luggage scales a “scam”?

Luggage fees are a quick and relatively easy way for an airline to make money, but the European discount airlines have turned it into an artform. If your carry-on tips the scale a few grams over the limit, the price of your air transportation can routinely double, thanks to their punitive and arbitrary baggage surcharges.
Open Popup
  • shutterstock_146092208

    Don’t wait to get help!

    You never know when you’ll need an advocate. So sign up for Elliott’s E-Mail, my weekly newsletter, which will tell you how to be a smarter consumer, avoid scams and swindles, and contains the most insightful commentary online.





    Already subscribed? Just click the “x” and this pop-up will disappear for the rest of your visit.