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Please “like” my new Facebook page! Here it is. It’s just another way we can stay in touch and talk about travel and consumer advocacy.
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Get Me a Manager! 5 Secrets For Finding The Right Person At a Company
Got a problem? You probably want to talk with someone in charge right away — someone who can clear up your grievance quickly.
The Travel Troubleshooter: No refund for my Colorado condo?
May Tong reserves a condo in Winter Park, Colo., but calls off her vacation about a month before her arrival. The cancellation policy seems to allow for a refund, under certain conditions. But have those conditions been met? Maybe.
What would you do? Help, Delta Vacations has me in a holding pattern
Ever since Ruth Harris tried to book a vacation to Hungary through Delta Vacations last month, she’s had nothing but trouble.
Ridiculous or not? US Airways closes a “loophole” – but opens a can of worms
A few weeks ago, Bob Johnson got an email from a US Airways employee that began, “They’re at it again.”
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Let’s continue this conversation online. If you’re not following me on Facebook or Twitter, then you’re only catching half the conversation. Join me for a lively discussion about travel, customer service and anything else you might find interesting. Remember, if you love opining about travel — and let’s face it, who doesn’t? — then you’ll want to be come part of my new travel panel.
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