Since the government has been unresponsive to my requests to clarify its new security measures, I thought it would be best to publish the security directive in its entirety.
Steph Ulyett’s airline ticket should have said “Stephanie” of course, but she’s always gone by Steph, so that’s the name her partner typed into Expedia when he reserved their flights to Chicago.
Unfortunately, a commonly misunderstood Transportation Security Administration initiative called Secure Flight, almost made her miss her plane. At least that’s what she thought. A new government rule says the name you use when buying your ticket must match your ID — which Ulyett’s did not.
I had a two-night stay in Sedona, Ariz., at $105 a night. I had to cancel one of the nights, so I called Hotels.com and spoke with a woman who was very difficult to understand. She kept putting me on hold and seemed as if she didn’t know what she was doing. I thought I had canceled the room, but when I got my credit card bill, I noticed a charge for two nights, for a total of $228.
I wrote to Hotels.com, asking it to adjust my charges. I received a letter from the hotel stating that they showed no record of the cancellation, and that we were listed as a “no-show” for the second night. Can you help me with this? — Elaine Farkas, Parma Heights, Ohio
Answer: If Hotels.com canceled your room, you shouldn’t have been charged. But according to the online travel agency’s records, your room wasn’t canceled.
So what happened? I contacted Hotels.com to find out.