When Mel McBeth and his wife booked a cruise on Cunard’s Queen Mary 2 last year, they weren’t expecting any additional charges. But that’s exactly what they got when the cruise line helped itself to another $180, which it claimed was a fuel surcharge, on the day they paid for their vacation.
So you think that after criticizing the tarmac troopers recently, I’ll lay off my monthly series on the tarmac delay hall of shame.
Ahem. Are we forgetting something? The debate about health-care reform seems to be ignoring a significant group of Americans: international travelers.
When I think of great customer service, I remember Alamo.
Llouellynde Orahood’s flight from Los Angeles to Dallas has all the makings of a trip from hell, including weather delays, cancellations and almost-missed flights. What could be worse? Having to pay again for the same tickets. Now, neither the airlines nor her online travel agency is willing to help her recover the money she should have never had to spend. Is there any hope for a refund?
Outraged? No, those of us who fly suspect this kind of thing is happening at every major airport in the country. It’s the only explanation.
On second thought, maybe you should leave home without it.
