Porter Airlines privately owned Canadian airline operating flights from its hub at Billy Bishop Toronto City Airport.
How to reach a person at Porter Airlines
Main: (416) 203-5100
Customer Service: (416) 619-8622
Toll Free: (888) 619-8622
Porter Airlines Responsiveness rating
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What you need to know about Porter Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Porter Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Porter Airlines’s mailing address
Billy Bishop
Toronto City Airport
Toronto, Ontario M5V 1A1
Porter Airlines’s executive customer service contacts
Primary Contact
Pier Ragone
Corporate and Customer Relations Director
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
[email protected]
Secondary Contact
Michael Deluce
Executive Vice President and Chief Commercial Officer
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
[email protected]
Debbie Hough
Senior Executive Assistant to the Executive Chairman and the CEO
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
[email protected]
Chief Executive
Robert Deluce
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
[email protected]
Robert Deluce is the founder of Porter Airlinesa
Frequently asked questions about Porter Airlines
To contact Porter Airlines’ customer service, use the following phone numbers:
For flight reservations: Call (888) 619-8622 between 5:30 a.m. and 2 a.m. Eastern time, 7 days a week.For Porter Escapes packages: call (855) 372-1100 Monday to Friday between 8:30 a.m. and 6 p.m., or Saturday between 9 a.m. and 5 p.m. (all times Eastern).
No, Porter Airlines is a Canadian regional airline headquartered in Toronto, Ontario, Canada. It provides services to destinations within Canada and select cities in the United States.
For baggage claim email: [email protected].
Lost and found email: [email protected].
How do I complain to Porter Airlines?You can send through a complaint to Porter Airlines by filling out this feedback form.
Yes, Porter Airlines provides U.S. preclearance facilities in select Canadian airports, such as Toronto Pearson and Ottawa International Airports, allowing passengers to clear U.S. Customs before departure.
Yes, passengers can cancel Porter Airlines flights penalty-free within 24 hours of booking. If cancellations are made online, passengers will receive a refund automatically.
If your flight is disrupted due to reasons beyond Porter’s control or if no rebooking options are available within 48 hours of the original departure time, you may be eligible for a refund in the original payment method.
You can complain to Porter Airlines by filling out the feedback form on its website.
Porter Airlines’ head office is located in Toronto, Ontario, Canada.
Porter Airlines is a privately held company founded by Robert J. Deluce, and it is not publicly traded.
When flying with Porter Airlines, you can bring food in your carry-on bag, but be aware of any restrictions on liquids or gels in your food items.
If Porter cancels your flight, they will rebook you on the next available flight at no cost. If no rebooking options exist, you may be entitled to a refund or credit, depending on the circumstances.
How to get professional help with your Porter Airlines problem
If you need help with Porter Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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