Oceania Cruises operates upper-premium cruise ships on worldwide itineraries. It is a subsidiary of Norwegian Cruise Line Holdings.
How to reach a person at Oceania Cruises
Main: (305) 514-2300
Customer service : (305) 514-2300
Toll-free: (855) 623-2642
Oceania Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Oceania Cruises
We receive regular complaints about Oceania. It left this customer stranded in Naples. It made promises it couldn’t keep to this customer.
How to resolve a problem with Oceania Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Oceania Cruises mailing address
Oceania Cruises
7665 Corporate Center Dr.
Miami, FL 33126
Oceania Cruises social media channels
Oceania Cruises executive customer service contacts
Primary Contact
Dayami Lazo
Director of Passenger Services
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]
(305) 514-4893
Secondary Contact
Gair O’Neill
Senior Director, Guest Relations
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]
Carlos Ortega
Vice President, Passenger Services
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]
(305) 514-2294
7665 Corporate Center Dr.
Frequently asked questions about Oceania Cruises
Yes, Oceania Cruises is headquartered in Miami, Florida, in the United States, and it operates seven cruise ships on global itineraries.
Oceania Cruises is a subsidiary of Norwegian Cruise Line Holdings Ltd., which also owns Norwegian Cruise Line and Regent Seven Seas Cruises.
Howard Sherman serves as the President and CEO of Oceania Cruises.
No, Oceania Cruises arenot all-inclusive, as additional charges apply for tips, alcoholic beverages, fitness classes, and shore excursions. Review the specific inclusions and exclusions for each cruise.
During the cruise, there are additional charges for gratuities, alcoholic beverages, specialty dining, shore excursions, spa treatments, and personal expenses.
Oceania Cruises offers a variety of dining options, including specialty restaurants. While some meals are included in the cruise fare, specialty dining venues may have additional charges.
How to get professional help with your Oceania Cruises problem
If you need help with Oceania Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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