Norwegian Cruise Line (NCL) is an American company-operated cruise line headquartered in Miami.
How to reach a person at Norwegian Cruise Line (NCL)
Main: (305) 436-4000
Customer service: (866) 234-7350
Toll-free: (866) 625-1164
International: +1-305-436-4000
Norwegian Cruise Line (NCL) Responsiveness rating
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What you need to know about Norwegian Cruise Line (NCL)
NCL runs a tight ship when it comes to customer service. But we still get complaints, notably during the pandemic when cruise credits began to expire. NCL handles most complaints well, giving priority to repeat customers. But the cruise line only offered a 75 percent refund after a customer couldn’t make a cruise because of a hurricane.
How to resolve a problem with Norwegian Cruise Line (NCL)
NCL has a reputation for protecting its customer loyalty base if the resolution request is reasonable but does not react positively to threats or over-reaching. Remember to state your proposed solution with specificity and keep it reasonable. For tips on how to resolve a problem with NCL, check out our guide to cruising.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Norwegian Cruise Line (NCL) mailing address
7665 Corporate Center Dr.
Miami, FL 33126
Norwegian Cruise Line (NCL) executive customer service contacts
Primary Contact
Katty Byrd
Vice President, Guest Services
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]
Secondary Contact
Chad Berkshire
Senior Vice President, Revenue Management
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]
David J. Herrera
Senior Vice President, Brand Finance & Strategy
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]
Chief Executive
Harry Sommer
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]
(305) 436-4000
Frequently asked questions about Norwegian Cruise Line
You can contact Norwegian Cruise Line customer service by dialing (305) 436-4000. Representatives are available Monday to Friday from 8 a.m. to midnight, and weekends from 9 a.m. to 9 p.m. (all times Eastern).
If you want to get in touch with NCL without incurring any cost, you can use the toll-free number (866) 625-1164.
Norwegian Cruise Line is headquartered at 7665 Corporate Center Drive, Miami, Florida 33126.
You can contact NCL, you can do so by sending an email to [email protected].
NCL is registered in the Bahamas.
To make group dining reservations, contact NCL by calling (305) 436-4000.
Katty Byrd holds the position of Senior Vice President of Guest Services at Norwegian Cruise Line.
Typically, cell phones work on NCLships, but international roaming charges may apply. It’s best to check with your carrier for details and rates.
Yes, tap water is provided free of charge on NCL ships, but you can also purchase bottled water or other beverages if you prefer.
NCL is owned by Norwegian Cruise Line Holdings Ltd., a publicly traded company.
NCL stands for “Norwegian Cruise Line.”
How to get professional help with your Norwegian Cruise Line (NCL) problem
If you need help with Norwegian Cruise Line (NCL), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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