Fitbit is an American fitness company. It is owned by Google.
FitBit Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Fitbit
We receive few complaints about Fitbit. This customer’s Fitbit failed twice, but they only received a discount the second time.
How to resolve a problem with Fitbit
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Fitbit mailing address
405 Howard St
San Francisco, CA 94105
Fitbit social media channels
Help can be obtained by tweeting @FitbitSupport (6 hour response time)
Fitbit executive customer service contacts
Primary Contact
Jeff Marshall
Vice President, Global Head of Customer Support
405 Howard St
San Francisco, CA 94105
[email protected]
(415) 513-1000
Secondary Contact
Jeff Devine
Executive Vice President of Operations
405 Howard St
San Francisco, CA 94105
[email protected]
(415) 513-1000
Chief Executive
James Park
405 Howard St
San Francisco, CA 94105
[email protected]
(415) 513-1000
How can I contact Fitbit?
Call (877) 623-4997 or email [email protected].
What products does Fitbit produce?
Fitbit produces activity trackers, which are wireless-enabled wearable technology devices that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
What is Fitbit Care?
Fitbit Care is a program that people can join through their employer or health plan. It can provide free or discounted Fitbit gadgets, access to Fitbit Premium, and a special members-only group.
How to get professional help with your FitBit problem
If you need help with FitBit, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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